FAQ (Frequently Asked Questions)

Where is Mao Moe Studio made?

Mao Moe Studio pieces are designed with intention and produced in small batches in Los Angeles. We focus on thoughtful construction, considered details, and natural-fiber fabrics whenever possible.

What materials do you use?

Our collections are centered around natural fibers such as cotton and linen. The exact fabric composition of each piece can be found on its product page.

How does sizing run?

Our pieces are designed to fit true to size and are available in sizes XXS–XL unless otherwise noted.

We recommend reviewing the size guide and individual fit notes on each product page before ordering. If you are between sizes or prefer a little more room, we generally recommend sizing up.

How do I choose the right size?

Please refer to the measurements listed in our Size Guide and compare them with your own measurements.

Some styles may also include specific fit recommendations on the product page, particularly for fitted or bust-specific designs.

Will sold-out pieces be restocked?

Because we produce in limited quantities, restocks are not guaranteed. Select pieces may return based on availability and demand. Follow us on Instagram for first access to restock announcements, new arrivals, and upcoming releases.

Do you offer pre-orders?

Select styles may be available for pre-order.

Pre-order items are pieces that have not yet completed production at the time of purchase. An estimated shipping timeframe will be clearly stated on the product page before you place your order.

If your order contains both pre-order and in-stock items, please refer to the product page and our Shipping Policy for applicable fulfillment information.

When will my order ship?

Processing and shipping information can be found in our Shipping Policy.

Once your order has shipped, you will receive a confirmation email with tracking information when available.

Can I change or cancel my order?

We begin processing orders as quickly as possible, so we cannot guarantee that an order can be changed or canceled after it has been placed.

If you notice an issue with your order, please contact us as soon as possible.

Do you accept returns or exchanges?

Please review our Return & Refund Policy before purchasing for our current return, exchange, cancellation, and refund terms.

Because our pieces are produced in limited quantities, we encourage customers to carefully review sizing, measurements, product descriptions, and photos before placing an order.

What if I receive an incorrect or damaged item?

Please contact us promptly if your order arrives incorrect, damaged, or with a manufacturing issue.

Include your order number along with clear photos of the item and packaging so we can review the issue and assist you.

How should I care for my Mao Moe Studio pieces?

Care instructions vary depending on the fabric and construction of each garment. For best results, we generally recommend hand washing in cold water and air drying to help preserve the shape, texture, and quality of the fabric.

Always follow the care label attached to your garment, as certain pieces may require specific care.

Are colors exactly the same as they appear online?

We make every effort to represent our products as accurately as possible. However, colors may appear slightly different depending on your device, screen settings, lighting, and the natural characteristics of the fabric.

Where can I contact you?

For questions about an order, sizing, products, or anything else, please visit our Contact Us page.

When contacting us about an existing order, please include your order number so we can assist you more efficiently.