Return & Refund Policy

Last updated: September 13, 2026

At Mao Moe Studio, each piece is produced in small quantities and carefully inspected before shipment. As a small, independent brand, we are currently unable to accommodate returns or exchanges for change of mind, sizing, fit, preference, or other personal reasons.

ALL SALES ARE FINAL.

Please review all product descriptions, measurements, size guides, and product images carefully before placing your order.

No Returns or Exchanges 

We do not accept returns or exchanges for:

• Change of mind

• Incorrect size selection

• Fit or preference

• Unwanted items

• Sale or promotional purchases

• Minor variations that are inherent to natural fabrics or small-batch production

We encourage you to review the size guide and garment measurements provided on each product page before purchasing.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us at hello@maomoestudio.com within 3 calendar days of delivery.

Your message must include:

• Your full name

• Your order number

• A description of the issue

• Clear photographs showing the damage, defect, or incorrect item

• Clear photographs of the packaging and shipping label, when relevant

We may request additional photographs or information reasonably necessary to review the claim.

Please do not wear, wash, alter, remove tags from, or otherwise use an item you believe is damaged or defective.

Claims submitted without sufficient information or evidence may be declined.

Quality Control & Order Documentation

All Mao Moe Studio garments are inspected before shipment. For quality-control, order-verification, and fraud-prevention purposes, we may document the condition of merchandise and its packaging before an order is shipped.

This documentation may be used when reviewing damage, defect, incorrect-item, payment-dispute, or other order-related claims.

What Happens if a Claim Is Approved?

If we determine that an item arrived damaged, defective, incorrect, or otherwise did not conform to your order, we will provide an appropriate remedy.

Depending on the circumstances and product availability, this may include:

• A replacement of the affected item; or

• A refund to the original payment method if a replacement is unavailable or a refund is otherwise required by applicable law.

We will provide return instructions if the affected item needs to be sent back. Do not return merchandise without first receiving authorization from Mao Moe Studio.

When we require the return of an item because of an approved damage, defect, or incorrect-item claim, we will provide instructions regarding return shipping.

What Is Not Considered a Defect?

Because we use natural fabrics and produce garments in small batches, slight variations may occur between individual pieces.

Minor variations in fabric texture, weave, slubs, natural fibers, or other characteristics inherent to the material or production process are not necessarily considered defects.

Normal wear and tear, damage caused after delivery, improper washing or care, alteration, misuse, or failure to follow the garment's care instructions are not considered manufacturing defects.

Refunds

Except for approved claims involving damaged, defective, incorrect, or nonconforming merchandise, or where otherwise required by applicable law, we do not issue refunds.

Approved refunds will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank, credit card company, or payment provider.

Shipping Delays and Unshipped Orders

Our final-sale policy does not limit any cancellation or refund rights that apply when an order cannot be shipped within the promised timeframe or when a refund is otherwise required by applicable law.

Questions

If you have questions regarding your order or this policy, please contact:

Mao Moe Studio
Mao Moe Studios LLC
Email: hello@maomoestudio.com